Water Damage Restoration FAQ

Cost depends on the extent of damage, the category of water involved, and the square footage affected — a contained bathroom leak and a flooded basement are very different jobs. We provide a written estimate after inspection, and on insurance-covered losses your out-of-pocket cost is typically your deductible.

Most policies cover sudden and accidental water damage such as a burst pipe or appliance failure, but typically exclude gradual leaks and flood water entering from outside the home, which usually requires separate flood insurance. We document the loss clearly so your adjuster can make an accurate determination.

Most residential basements dry within 3 to 5 days once extraction and air movers are running, though heavily saturated structures and slow-drying materials like hardwood can take longer. We track moisture readings daily rather than judging by feel.

Water damage generally refers to water originating inside the structure, such as a burst pipe, appliance failure, or roof leak. Flood damage refers to water entering from an external source like storm surge or an overflowing waterway, which falls under separate flood insurance rather than a standard homeowners policy.

Mold can begin colonizing damp organic material within 24 to 48 hours under the right conditions, which is why fast extraction and thorough drying matter more than almost anything else in a water loss.

Usually not for contained losses — drying equipment can run while you're home. For larger losses involving contaminated water or extensive demolition, temporary relocation may be recommended for safety.

If it's safe: shut off the water source if the leak is internal, move valuables and electronics away from the water, and avoid walking through standing water near outlets or appliances. Don't try to remove large volumes of water with household equipment — it often pushes moisture deeper into the structure.

Yes. We document the loss with dated photos, moisture readings, and an itemized scope of work, and communicate directly with most major carriers' adjusters to keep the claim moving.

Yes, dispatch is staffed 24 hours a day, every day of the year, including holidays. Water damage doesn't keep business hours and neither does our phone line.

We cover 320 ZIP codes across Brooklyn, Queens, the Bronx, Manhattan, Nassau, Suffolk, Westchester, and Erie County. The ZIP code directory lists every one of them, and dispatch can confirm instantly by phone.